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These terms set out exactly how cmo999 operates your account, how transactions are recorded, and what obligations apply on both sides. Access and use of this platform depends on your local law and eligible region — read these terms fully before using any part of the site.
By creating and using an account on cmo999, you accept these terms in full. They apply to every action you take: logging in, depositing funds through bKash, Nagad or Rocket, placing activity in any part of the site, and withdrawing to your registered wallet. We may update these terms from time to time. When we do, we publish the revised version on this page with a notice date — continuing to use the account after that date means you accept the changes. If you do not agree, you should stop using the account and contact our support team to close it. These terms do not override any applicable local law in Bangladesh. Where a local law or regulation conflicts with a term stated here, the local law applies to the extent of that conflict. Eligibility to use this platform depends on your local law and the regions we currently serve. We do not make representations about legal access in jurisdictions where the service is restricted. Any term that a competent authority finds unenforceable will be read as narrowly as needed to make it enforceable, and the remaining terms stay fully in effect.
These terms cover four distinct areas of your relationship with cmo999. Understanding which activities fall inside and outside this policy helps you know when to contact us and when a third party is responsible.
Creating, maintaining and closing your cmo999 account is fully within scope. This includes your login credentials, identity verification steps shown in your account dashboard, and account suspension or closure decisions we make under this policy.
All deposits and withdrawals processed through your linked bKash, Nagad or Rocket wallet fall inside these terms. Transaction records visible in your account history are the reference point for any dispute about amounts, timing or status.
Game availability, published rules for each game category and any notices posted on site are covered by these terms. Content accuracy is our responsibility; however, game mechanics are governed by the relevant studio and we cannot override a studio's published rules.
Payment processors, mobile network operators and game studios operate under their own terms. cmo999 is not liable for service interruptions, errors or decisions made by those third parties. Contact the relevant provider directly for issues that originate outside our platform.
These terms are not one-sided. You have several practical actions available to you at any point. If you believe a transaction record in your account is incorrect, you can raise a formal query through our support channel — we will cross-reference the record against the payment rail log from bKash, Nagad or Rocket and respond with our findings. You can also update personal account details such as your registered mobile number or email address directly in the account settings area; any change that affects wallet verification may require you to follow the re-verification steps shown there. If you disagree with a policy decision we have made — a transaction outcome, an account restriction or a content ruling — you have the right to request a written explanation. We will confirm receipt and outline the review process. Your account data, including transaction history, is accessible to you through the signed-in account area at any time.
Open your account history to see every deposit and withdrawal, including the wallet method used. If a record does not match your bKash, Nagad or Rocket statement, raise a query in writing through support.
Update your registered mobile number, email address or wallet details in the account settings page. Follow the verification steps shown there for any change that affects how funds are sent or received.
If we have restricted your account or declined a transaction, you can request a written explanation. Contact us through the published support route; we will confirm receipt and describe the steps we follow for that type of review.
You may request account closure at any time by contacting support. We will confirm any pending balance, explain the withdrawal process for remaining funds, and complete the closure within the timeframe set out in our published procedure.
If any part of these terms raises a question or you need to act on a right described above, use the contact routes published on this site. We do not accept verbal agreements or social-media messages as formal policy communications — all policy queries must come through a trackable channel so we can log and respond correctly.
The live chat widget on the site is available for account and policy questions. Use it to raise an initial query; if your matter requires a formal written response, the chat agent will direct you to the appropriate written channel.
Send policy-related queries to the support email address listed on the site contact page. Include your registered account identifier and a clear description of the terms section your query relates to so we can route it to the right team.
The help section inside your signed-in account contains published answers to common terms queries, including how transaction disputes are handled and how to request account data. Check there first before raising a new contact.
These operational standards sit within the broader terms and describe how we manage the data and security that affect your account every session.
We retain account records — including transaction history for bKash, Nagad and Rocket payments — for the period required by applicable rules and for as long as your account remains open. After closure, we hold the minimum data needed for legal and dispute purposes, then delete the rest.
Cookies keep your session active and remember account preferences between visits. They do not store payment credentials. You can manage cookie settings through your browser; disabling certain cookies may affect how the site functions on your device.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, change your password immediately and notify support through the published contact route. We will review the account log and advise on next steps.
When we update these terms, we post the revised version on this page and may send a notice to your registered contact address. The date at the top of this page reflects when the current version took effect. Checking this page periodically keeps you informed.
These questions come from real account queries. If yours is not answered here, reach out through the support channel listed on the contact page.
Yes. Every deposit and withdrawal processed through your linked bKash, Nagad or Rocket wallet is subject to these terms. The transaction record in your account history is the reference point we use when reviewing any query about amounts or status.
We are required to publish any update on this page and may send a notice to your registered contact. Continuing to use the account after a revision is posted means you accept the new version. If you disagree, you can request account closure through support.
Where a term here conflicts with applicable local law in Bangladesh, the local law applies to the extent of the conflict. We do not claim that using this platform is lawful in every jurisdiction; eligibility depends on your local law and the regions we currently serve.
Open your account transaction history and note the record in question. Then contact support through live chat or the support email with your account identifier and the wallet provider name — bKash, Nagad or Rocket. We cross-reference against the payment rail log and respond in writing.
Yes. Contact us through the published support route and request your account data in writing. We will confirm receipt, describe what data we hold and outline how we send it to you. Requests are handled in line with applicable data rules.
After closure, we retain the minimum transaction and identity data required by applicable rules for dispute and legal purposes. Once that retention period ends, the data is deleted. The exact retention period depends on the applicable rules at the time of closure.